Enterprisegrade, multichannel, and cloudready solution designed to power customercentric organizations. Micontact center solidus is a rich suite of seamlessly integrated unified communications and collaboration ucc and contact center applications for intelligent interaction in the enterprise. Solidus is a small, woman and veteran owned software and systems engineering firm. One of its strongest features is that the system can be completely customised, expanded or reduced for the requirements of every user. This means it not only provides full ip contact center capabilities, but also offers remote or roaming agents with full mobile pbx feature transparency through mobile extension. Solidus ecare is a featurerich, contact center solution that touts itself as a fully integrated endtoend solution for enterprise communication. The purpose of this article is to provide information and guidance on installing silently, and how to perform silent repair installations. Deliver better service with ivr software with multilevel interactive voice response ivr technology from zendesk talk, route customers to the right agent or department in your call center and provide recorded responses for frequently asked questions. In addition to getting responses via traditional touchtone keypad entry, solidus ecare script manager also enables input and responses to be gathered through spoken words using voice recognition.
Sep 23, 2015 altitude uci is a highly scalable, software based contact center suite that offers interoperability with many pbx and ippbx suppliers. And when an ivr session is free, solidus ecare will send that customer call to the ivr. The solidus ecare report manager course is specifically designed to familiarise delegates with the reporting facility and the different applications which make up the solidus system, enabling them to manage the system efficiently. Asterisk is the worlds most popular open source communications project that lets you create telephony apps for ip pbxs, voip gateways and conference servers. Best open source ivr software 2020 cloudsmallbusinessservice. Boost your teams performance with workforce optimization applications and tools. Solidus ecare lite is a solution for enabling smaller contact centers up to 50 agents to have the same great features that larger centers enjoy. The solution consists of software applications focused on the agent, management, and customer selfservices. They would rather interact through digital channels like email. In case your sales reps are busy, this module redirects calls to the waiting queue with prerecorded messages. Solidus ecare script manager, an ivr interactive voice re sponse module, is a powerful application that can automate and provide advanced selfservices for customers.
Used to enable advanced customer access to database lookups and pin code verifications, the primary use of script manager is to provide voice bound customers with selfservice. A fully integrated interactive voice response ivr application that extends the routing intelligence and capability of solidus ecare suite. Bolting on point solutions for each media type introduces unnecessary complications and inconsistent service. Aastra solidus ecare vs cisco contact center enterprise. And i also i have 8 operator handling another group of call. Franciscan ecare mobile app is a smart tool, a complete and comprehensive package which brings all ecare facilities at one place at fingertips for all users school management, teachers, parents and students. Solidus ecare desktop manager for agents the solidus ecare desktop manager course is specifically designed to familiarise delegates with the principals of the solidus desktop manager application, which if used efficiently will help develop a first class level of communication between your company and your clients.
Solidus ecare operates in conjunction with the latest ericsson business communication solutions. We compared these products and thousands more to help professionals like you find the perfect solution for your business. It is targeted at middle and large enterprises, interacts with the ericsson md110 pbx system, and combines voice and webbased technologies. Script manager is an integrated interactive voice response application for building and managing scripts that can accurately identify the needs of the customer prior to connection with a solidus ecare agent. Contact center companies call center outsourcing contact.
In todays digital age, the definition of customer experience has changed, and with a cloudbased contact center you can give your customers everything they expect. And yet theyre still losing the battle against malware. Ivr systems offer complex, specialized functionality, and are packaged in different ways by different vendors. Actually currently solidus ecare is handling a few type of call through acd. It offers skill and profilebased routing capabilities for. I check my lidap and i do have 8 acd license available 0 in use. Aastra technologies solidus ecare lite call center software. Compare the top voip providers to find the best voip solution for your business or residential needs. Micontact center enterprise provides a powerful toolbox of applications to transform dated, voiceonly call centers into a multichannel experience.
Mar 12, 2001 ericsson solidus ecare is a serverbased customer contact center solution. Our strategic focus lies in collaborating with our partners, tactical talen. Apr 15, 2018 in this blog, we explain what ivr software is and how it can benefit your contact center customer experience. Mitel solidus ecare is a rich suite of seamlessly integrated unified communications and collaboration ucc and contact center applications for intelligent interaction in the enterprise. The micontact center installation routine can be run silently on either a new installation, or during repair installs. Online eligibility, claim submission, claims statusing and more. This enables dispersed customer service organizations to behave as one single unit. Larger organizations should look at more extensive solidus ecare as an alternative to this software. With that i want to ultilize it to handle part of my incoming trunk line. Aastra solidus ecare offers enterprises of all sizes ip and mobilityenabled virtual contact centers across multiple sites.
Integrated notification system ivr software download fully functional evaluation copy. Ericsson solidus ecare contact center solution now offers. Solidus ecare is made up of eight applications which will help develop a first class level of. About solidus ecare lite solidus ecare lite is a solution for enabling smaller contact centers up to 50 agents to have the same great features that larger centers enjoy. An enterprise private cloud call center with an allinone interaction management platform that transforms dated voiceonly call centers into omnichannel customer experience centers. The harris unity xg100m fullspectrum radio is the only mobile on the market that has access to both digital apco p25 secure and analog fm communications across vhf, uhf and 700800 mhz bands, scanning across all bands, voice modes and encryption types at the same time. We started this company to address the challenge of coordinating care services for people with complex health conditions, across multiple providers and organisations. Solidus technical solutions a software and systems. Benefits of using ivr software common functionality. Micontact center enterprise is designed to give your customers consistent, quality experiences throughout their omnichannel journey. Its no wonder why malware is so successful against the rest of us. Gartner june 20 return to top vendor strengths and cautions aastra aastras flagship platform is solidus ecare, a multichannel contact center platform that is tightly integrated with the mx one ip telephony platform, but which also integrates with the rest of. The initial installer micontact center extracted directory will contain a setup. Diavox interactive voice response ivr the diavox ivr system is a broad set of software tools, hardware interfaces, and development utilities created to help integrate voice, fax, web and multimedia technologies.
If you dont activate the bailout feature the system will leave the customers call queuing towards the mxone cti group while waiting for a free ivr session. See the complete profile on linkedin and discover robs connections and jobs at similar companies. Solidus ecare and acd aastraericsson systems tektips. Regardless of which channel they choose to engage with you, they expect the experience to be consistent. Aug 17, 2015 micontact center solidus is a rich suite of seamlessly integrated unified communications and collaboration ucc and contact center applications for intelligent interaction in the enterprise. Selfservices reduce costs while providing a high level of cus tomer satisfaction by allowing your customers 24hour access to your business services. Wbe, wosb, vosb, edwosb solidus is an equal opportunity employer and participates in everify. Integrated voice response ivr all top contact center solutions come with the ivr software module to identify the needs of callers and route them to the most appropriate agent. In hopes of making a small difference in the world, im making my advanced security software available to everyone for free. Interactive voice response ivr is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team.
Asterisk open source communications software asterisk official site. Solidus ecare is the power that enables people to be provided with the best contacts. Thats why weve written this guide to help you better understand which systems will work best for your needs. Software solutions for care providers about ecare software. Another scenario is that an ivr script can be used for machine to machine communica.
Aastra technologies solidus ecare lite call center. Smaller organizations should look at solidus ecare lite as a more affordable version of this software. Responding to the growing use of mobile technology in the modern world and the increased adoption of smart phones, ecare has extended its multiplatform capabilities to include. Prnewswire straightforward social media integration with new version of solidus ecare aastra, a leading company at the forefront of the enterprise.
About us solidus technical solutions is a software and systems engineering and development contract personnel services firm. Magic quadrant for contact center infrastructure source. Let it central station and our comparison database help you with your research. Social media integration connects your contact centre with your companies social media presence. Solidus ecare desktop manager for agents procomstraining.
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